Help Centre

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 2-3 business days to be delivered to you and we ship within 1-2 business days.
• International orders take 6+ business days to be delivered AUS POST and we ship within same 1-2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $80 will have free shipping.
• Orders under $80 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.  

Note that additional exchange fee may apply if your currency is other than AUD dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email projectrenaitre@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.